Policies

Delivery and Returns

Delivery

We aim to have your item with you within 3-5 days of of your order and dispatched within 2 days of receipt of payment for your order.

We offer shipping to UK only. For delivery outside of the UK please contact us through the contact form.

Local pick up is available from our shop at Unit 15, Henstead Arts and Crafts Centre, Toad Row, Beccles Suffolk, NR34 7LG. Please contact us to arrange collection. Are ususl opening hours are 10 -4 wed, fri, sat and sun. But other collections times are available by appointment.

We offer free delivery within five miles of NR34 7LG.

Free delivery on orders over £30 to NR34 7 and NR33 7 for orders under £30 there is a £3 delivery charge.

Returns Policy

Think Molly wants to ensure you are happy with your order.

If you receive a product that is different from the description given, damaged or faulty please contact us and we will happily replace the item or refund the cost. All faulty or damaged goods should be notified to Think Molly within 7 days of the delivery of the order here.

If you purchase an item that you do not wish to keep for any reason, Think Molly will be happy to refund the purchase price excluding any postage and packing costs. You must send this item back in pristine condition with labels attached and all original packing intact. Think Molly reserves the right not to refund if the item is not returned in a resalable condition.

If you purchase an item that is the wrong size we will exchange it for another size (or a refund if no appropriate size is available/exists excluding any postage and packing costs).

Please use the returns function on this website, here to arrange a replacement or a refund.

Your statutory rights are not affected. Your rights to return goods are protected under the Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm


Privacy Policy

Who we are

Our website address is: https://thinkmolly.com.

To contact us either use the contact form or e-mail direct to molly@thinkmolly.com

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We use google analytics to provide information regarding traffic to our website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

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